Careers
If you are looking to join a company with a dynamic vision, set your sights on a challenging career with the Cristal Group. Our recent success is directly attributable to the skill and passion of our team.
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Job Summary:
The Guest Service Agent serves as the first point of contact for guests, providing a warm welcome, handling reservations, checking guests in and out, responding to inquiries, and resolving issues promptly to ensure exceptional guest satisfaction.
Key Responsibilities:
- Welcome guests in a friendly and professional manner.
- Perform guest check-in and check-out procedures efficiently.
- Process reservations, cancellations, and room assignments.
- Answer phone calls, emails, and guest inquiries.
- Provide information about hotel services, facilities, and local attractions.
- Handle guest complaints and resolve issues promptly and professionally.
- Process payments and maintain accurate guest records.
- Coordinate with housekeeping and maintenance to ensure guest needs are met.
- Maintain the front desk area in a clean and organized condition.
- Follow hotel policies, procedures, and safety standards.
Qualifications:
- High school diploma or equivalent (hospitality degree is an advantage).
- Previous customer service or hotel front desk experience preferred.
- Strong communication and interpersonal skills.
- Excellent problem-solving and organizational abilities.
- Basic computer skills and knowledge of hotel management systems.
- Ability to work flexible hours, including weekends and holidays.
Skills:
- Customer service excellence
- Communication and active listening
- Time management
- Multitasking
- Attention to detail
- Teamwork
- Professional appearance and attitude
Requirements:
- Female with hotel experience of 2 years and above.
- Assist in preparing salads, sandwiches, cold cuts, canapés, and other cold dishes.
- Prepare and portion ingredients according to recipes and standards.
- Ensure proper food handling, storage, labeling, and FIFO rotation.
- Maintain cleanliness and hygiene of the cold kitchen and equipment.
- Assist Chef de Partie and other kitchen staff with daily food preparation.
- Ensure all food is properly presented and served according to hotel/restaurant standards.
- Monitor food quality and report any issues to the supervisor.
- Follow HACCP, food safety, and health & safety procedures.
- Minimize food waste and maintain proper stock levels.
- Perform other kitchen duties as assigned by the Chef.
Requirements
- Minimum 3–5 years of hotel experience as a Commis Chef in a4-star or 5-star hotel.
- Familiarity with HACCP and food safety standards.
- Ability to work in a fast-paced environment and under pressure.
- Excellent teamwork, communication, and organizational skills.
- Creative mindset with attention to detail.
Please submit to:hra.chad@cristalhospitality.com
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