Careers

If you are looking to join a company with a dynamic vision, set your sights on a challenging career with the Cristal Group. Our recent success is directly attributable to the skill and passion of our team.

Job Title: Assistant Director of Sales

Location: Riyadh, Saudi Arabia

Hotel Rating: 4-Star Hotel

Cristal Amaken Hotel is currently looking for an Assistant Director of Sales and Marketing to be assigned in in Riyadh, Kingdom of Saudi Arabia.

Requirements:

GCC experience.
Solid track record in Sales.
Significant experience in revenue management or a similar analytical role.
Proven communication and interpersonal skills
Financial management and Strategic planning skills
Strong network of connections in GCC and KSA preferred
Relevant education on business administration, marketing, communications, public relations, advertising or a related field
Analytical and creative thinking
Strong negotiation skills and creative selling ability.
Fluency in Arabic is required.

Duties and Responsibilities:

Daily monitoring and analysis of the hotel’s sales performance
Evaluation of the market mix and revenue forecasts.
Retaining of current business and contracting of new accounts.
Development and design of attractive offers and packages for guests, travel agents and corporate clients.
Coordinates sales activities with all relevant departments.
Prepares and submits plans, budgets, progress reports and sales reports.
Manages human resource functions e.g. hiring, training, performance reviews.
Researches competitors' products/services.
Develops goals and objectives, projects and priorities and assign them to Sales Team.
Develops and conducts sales campaigns, as well as marketing and promotional plans.
Conducts daily sales calls.

Please submit to:careers@cristalhospitality.com

Job Title: Catering Manager

Location: Riyadh, Saudi Arabia

Hotel Rating: 4-Star Hotel

Cristal Amaken Hotel is currently looking for a Catering Manager to oversee our event catering services to be assigned in one of its properties in Riyadh, Kingdom of Saudi Arabia.

Requirements:

Knowledge of electronic catering management systems
GCC experience.
Hands-on experience with creating menus from scratch.
Analytical and creative thinking.
Strong negotiation skills and creative selling ability.
Proven communication and interpersonal skills.
Solid organizational abilities.
Fluency in Arabic is required.

Key Duties and Responsibilities:

To generate and maintain customers of defined accounts
To implement & execute all sales objectives and action plans to reach and exceed targets set.
To formulate corporate offer letters and yearly contracts and any other required business correspondence.
To establish parameters, quotes and negotiate prices with customers for transient and group business.
To ensure that the response to any business request is actioned within 24 hours
To arrange site inspections of hotel.
To establish and maintain files of major accounts.
To ensure comprehensive and up to date knowledge of properties’ unique selling points, features, amenities, services and policies.
Negotiating prices and preparing meticulous catering order forms.
To liaise with the Food and Beverage manager for planning menus and overseeing venue, equipment, food, and service preparations.
To liaise with customers, sales staff, chefs, and specialized catering equipment providers.
Tracking catering expenses and maintaining accurate records.
Researching catering trends and promoting competitive catering services.
Report on expenses.
Ensure compliance with food safety, health and safety regulations.

Please submit to: careers@cristalhospitality.com

Job Title: Front Office Manager

Location: Riyadh, Saudi Arabia
Hotel Rating: 4-Star Hotel

Cristal Amaken Hotel is seeking a highly organized and customer-focused Front Office Manager to lead our front desk team and ensure an exceptional guest experience at our 4-star hotel in Riyadh.

Key Duties and Responsibilities:

To control the availability of rooms and to maximize hotel revenue, as well as responsible for the day-to-day functions of the Front Office, such as handling guest arrival and departure, and information requests.
Plans and implements the application of availability controls to those market segments, which will maximize hotel room, food & beverage and other revenues where applicable.
Maintains an organized reservation handling system to easily analyze trends and accurately forecast occupancy.
Maintains a high performance standard among guest contact staff so they are knowledgeable, friendly and courteous when dealing with the guest.
Informs the management via reports about the results of trends or guest impressions and problems in the hotel affecting the guest or the operation.
Works closely with the Housekeeping Department to turn rooms around with a minimum of lost time and to allocate arriving guest in accommodation.
Participates in decisions involving occupancy goals, marketing strategies, and development of rates.
Works closely with the Sales Department to determine the most advantageous market segment ratios and to carefully handle groups and conventions upon arrival and during their stay.
Works closely with Accounts to ensure billing procedures are effective.
Coordinates with the Human Resources Department to ensure staff training is continuously carried out and proficiency is maintained at all times.
Maintains control of guest room keys, mail, parcels and need supply.
Ensures a professional switchboard operation at all time and carried out routine test calls to ensure the standard is as high as possible
Supervises Reception and Reservations personnel to ensure optimum occupancy and average room rate for purpose of maximizing revenue.
Monitors Front Office personnel to ensure guests receive prompt, warm attention and personal recognition.
Informs other operating departments, notably Housekeeping of all Front Office matters that concerns them.
Establishes and maintains effective employee relations.
Assists Director of Human Resources matters such as interviewing, appraising and consulting.
Identifies training needs, assists in developing formal training plans and implementing training sessions.
Inspects frequently for cleanliness and orderliness of the Lobby reception and Cashier’s desk and, VIP rooms prior to guest arrival.
Maintains appropriate standards of conduct, dress, hygiene, uniform appearance and posture of department employees.
Conducts regular Front Office department meetings.
Promotes inter-hotel sales and in-house facilities.
Assists in the preparation of statistical, performance and forecast reports as necessary, to facilitate annual budget and strategic plan preparation and provides management with marketing information.
Assists in monitoring and controlling, on an on-going basis, department costs to ensure performance against budget.
Routinely checks billing instructions and guest credit for accuracy and compliance with hotel credit policy.
Analyses and approves discounts and rebates.
Coordinates with security in the investigation of irregularities and undesirable guests.
Coordinates with Housekeeping on checking discrepancies
Escorts VIPs to their rooms when necessary.
Sees to the accommodation and transportation of overflow guests in cases of full emergency.
Ensures all new procedures and policies are communicated and implemented effectively within the department.
Ensures that all Front Office standards are maintained by regular spot checks and observations taking corrective action and retraining.
Prepares work schedules and store requisitions on timely basis.
Performs other duties as may be assigned by the management.

The ideal candidate should have:

Current experience in a similar role in Riyadh, KSA
Thorough knowledge of customer service, office management and basic bookkeeping procedures
Excellent communication and people skills
Good organizational and multitasking abilities
Problem-solving skills
Strong network of connections
Ability to work well under time pressure
Hands on experience with office machines (e.g. fax machines and printers)
Strong negotiation skills and creative selling ability.
Significant experience in revenue management
Relevant education on hotel or business administration, marketing, communications, or a related field is required
Fluency in Arabic is essential, fluency in English or other languages would be an advantage

Please submit to: careers@cristalhospitality.com

Job Title: Front Office Manager

Location: Riyadh, Saudi Arabia
Hotel Rating: 4-Star Hotel

Cristal Amaken Hotel is looking for young, energetic, goal oriented and self-motivated Sales Executive.

Key Duties and Responsibilities:

Sales Generation: Actively seek out new business opportunities and build relationships with potential clients to drive room and event sales.
Account Management: Maintain and strengthen relationships with existing clients to ensure repeat business and referrals.
Market Research: Conduct market analysis to identify new business trends, customer needs, and competitive landscape.
Negotiation: Develop proposals and negotiate contracts with clients to meet sales targets and revenue goals.
Hotel Promotion: Promote the hotel’s services and amenities to business travelers, tourists, and corporate clients.
Sales Planning: Develop and implement sales plans, strategies, and marketing initiatives to boost occupancy and revenue.
Reporting: Prepare and present sales reports, forecasts, and analysis of performance against targets.
Event Coordination: Collaborate with event planning and operations teams to ensure successful meetings and functions for clients.
Team Collaboration: Work closely with the sales and marketing team to achieve company objectives and exceed guest expectations.
Customer Engagement: Attend industry events, trade shows, and networking opportunities to represent the hotel.

The ideal candidate should have:

Experience: 2-3 years of sales experience within the hotel or hospitality industry.
Education: Bachelor’s degree in Business, Marketing, Hospitality, or related field (preferred).
Language: Fluent in English; Arabic language skills are an advantage.
Personality: Positive, outgoing, and energetic demeanor with strong negotiation and closing skills.
Skills: Proficiency in CRM software, MS Office, and sales automation tools.
Adaptability: Ability to work under pressure and handle multiple tasks efficiently.
Travel: Flexibility to travel within the region when required for client meetings and events.