Careers
If you are looking to join a company with a dynamic vision, set your sights on a challenging career with the Cristal Group. Our recent success is directly attributable to the skill and passion of our team.
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Requirements:
- Knowledge of electronic catering management systems
- GCC experience.
- Hands-on experience with creating menus from scratch.
- Analytical and creative thinking.
- Strong negotiation skills and creative selling ability.
- Proven communication and interpersonal skills.
- Solid organizational abilities.
- Fluency in Arabic is required.
Key Duties and Responsibilities:
- To generate and maintain customers of defined accounts
- To implement & execute all sales objectives and action plans to reach and exceed targets set.
- To formulate corporate offer letters and yearly contracts and any other required business correspondence.
- To establish parameters, quotes and negotiate prices with customers for transient and group business.
- To ensure that the response to any business request is actioned within 24 hours
- To arrange site inspections of hotel.
- To establish and maintain files of major accounts.
- To ensure comprehensive and up to date knowledge of properties’ unique selling points, features, amenities, services and policies.
- Negotiating prices and preparing meticulous catering order forms.
- To liaise with the Food and Beverage manager for planning menus and overseeing venue, equipment, food, and service preparations.
- To liaise with customers, sales staff, chefs, and specialized catering equipment providers.
- Tracking catering expenses and maintaining accurate records.
- Researching catering trends and promoting competitive catering services.
- Report on expenses.
- Ensure compliance with food safety, health and safety regulations.
The Sales Manager will be responsible for driving revenue growth for the hotel by developing and maintaining strong relationships with key corporate clients, travel agents, DMCs, and other business partners. The role requires a strong understanding of the Dubai hospitality market, proven sales experience in hotels, and the ability to develop strategies that maximize occupancy, room rates, and overall profitability.
- Develop, implement, and manage sales strategies to achieve revenue targets for rooms, F&B, events, and other hotel services.
- Identify new business opportunities in the Dubai market across corporate, MICE (Meetings, Incentives, Conferences, Exhibitions), leisure, and government segments.
- Build and maintain long-term relationships with key accounts, travel agencies, tour operators, and corporate clients.
- Conduct regular market research to stay updated on competitors, market trends, and potential business opportunities.
- Prepare and deliver sales presentations, proposals, and contracts tailored to client needs.
- Collaborate with revenue management and marketing teams to create attractive packages and promotions.
- Represent the hotel at trade shows, exhibitions, networking events, and sales missions.
- Maintain accurate sales records, forecasts, and reports using hotel CRM systems.
- Ensure compliance with brand standards, sales policies, and guest satisfaction goals.
- Bachelor’s degree in Hospitality, Business Administration, or related field.
- Minimum3–5 years of hotel sales experience in Dubai (luxury or upscale segment preferred).
- Strong network of corporate and travel industry contacts within Dubai and the UAE.
- Proven track record of achieving and exceeding sales targets.
- Excellent communication, negotiation, and presentation skills.
- Fluent in English (Arabic or additional languages an advantage).
- Proficiency in MS Office and hotel CRM/PMS systems.
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Located in some of the most influential cities in the Middle East and home to the region’s fastest emerging markets
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Experience personalised service and modern facilities all tailored to your comfort
