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Career

Waiter / Waitress

Department -

Food & Beverage

Location -

UAE

Key Responsibilities

  • To be punctual every time you are scheduled to work
  • Report at work according to the Grooming standard
  • To ensure the guests receive prompt, friendly, personalized service
  • To perform the service standards according to the outlet’s SOP.
  • To utilise product knowledge to accurately answer any questions from guests and to recommend items to guests specifications
  • To meet our guests’ needs by suggestively selling our menu to fit their circumstances
  • To act as final check on the quality of food and drinks before they are served to our guests
  • To assist your superiors in maintaining standards by communicating any problems in your work surroundings
  • To notify your superior(s) of any special guest query
  • To assist your colleagues whenever possible should they need help. Ask for help should the situation demand assistance
  • Spot sweeping areas of the restaurant and clearing any unneeded chinaware, glassware and silverware from tables
  • To charge all food and beverages via micros efficiently and correctly adhering to company cashiering procedures
  • To assist Stewarding staff by stacking all operating equipment properly
  • To complete any set up duties or closing duties assigned to the station
  • To practice “full hands in and full hands out” throughout the shift
  • To ensure all Health, Safety Systems and Practices are adhered to
  • To attend all scheduled training
  • To ensure all policies and procedures laid down by the management are adhered to.
  • To keep your self informed on events in the hotel and in the area.
  • To be flexible in assisting in different areas of the hotel in response to business and client needs.

Customer Service

  • Demonstrate service attributes in accordance with industry expectations and company standards to include:-
  • Being attentive to guests
  • Accurately and promptly; understanding, anticipating and fulfilling guest requests
  • Maintain a high level of knowledge which will enhance the guest experience
  • Demonstrate a service attitude that exceeds expectations
  • Take appropriate action to resolve guest complaints
  • Appreciate the dynamic nature of the hotel industry and extend these service attributes to all internal customers by ensuring good inter-departmental relations.
  • Be able to promote the hotel products and services.
  • Maintain a high level of product and service knowledge about Cristal Hotel, Abu Dhabi.
  • Ensure known repeat guests, and other VIP’s receive special attention
  • To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.

Health & Safety

  • Operate equipment using procedure learnt during training to company standards.
  • Demonstrate an understanding and an awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety.
  • To be vigilant in the workplace and report any signs of fire related issues
  • To report any equipment failures or problems to the Maintenance Department.
  • Familiarise yourself with emergency and evacuation procedures.
  • Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of your line manager)

Qualification/Requirement

Minimum education qualification: High School, good communication skills, at least one-year experience in the same role in hospitality industry, immediately available or with less notice period and transferrable visa.

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*under the age of 12