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Career

IT SPECIALIST

Department -

IT

Location -

KSA

Key Responsibilities

The ideal candidate will have previous Information Technology experience in a hotel environment.

Responsibilities:

  • Assist in ensuring critical systems, specifically Front Office Property Management System, Call Accounting and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day.
  • Assist with establishing and maintaining user procedures and hardware familiarization for all systems.
  • Assist with providing Systems Administration, including maintaining user/group accounts, user configuration, trouble-shooting access problems and completion of on-site documentation.
  • Assist in Server infrastructure management, performance monitoring, Operating System upgrades and troubleshooting.
  • Assist with ensuring effective support for other systems, including back office, sales and catering and human resources applications and any other at the property.
  • Assist with providing system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management.
  • Assist in the coordination of new acquisitions and major projects as required.
  • Participate in property-level, corporate-initiated technology implementations as required.
  • Good knowledge and support for Desktop OS and applications including patches.
  • Provide direct guest support and quality support to function rooms and conference services.
  • Assist in the process of systems backup and recovery procedures.
  • Assist in management of third party vendors.
  • Assist with providing 24/7 support for mission critical systems.
  • Assist at network support and security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance – wired & wireless, Network protection and failover tools implementation (Firewall, web security, multi-homing devices, etc).

Customer Service

Health & Safety

Qualification/Requirement

Basic Requirements:

  • Experience at least 3 years of hotel experience
  • Degree/Diploma in Computer Science or Information Technology
  • Knowledge of PMS, network servers, call systems, etc.

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